Ongoing Issues with Smart Shopper Card – Urgent Assistance Required

I’m writing to express my deep frustration and disappointment with the Smart Shopper program.

I had an active Smart Shopper card which I unfortunately lost. Since then, I’ve been unable to register a new card or transfer my existing points. I have attempted multiple times to resolve this issue through the available channels — including the WhatsApp support line, visiting a store in person, and repeatedly calling the contact centre — but none of these efforts have led to a resolution. The WhatsApp service does not respond, store staff have not been able to assist, and no one answers at the call centre.

As a loyal customer, I have missed out on valuable deals and benefits due to this unresolved issue. It’s frustrating to feel ignored and unsupported, especially when the Smart Shopper program was one of the main reasons I chose to shop at Pick n Pay.

If this matter cannot be resolved promptly, I will have to reconsider my loyalty and shop elsewhere.

Please let me know how I can recover my Smart Shopper points and regain access to the rewards system.-***