Ongoing issues Diepkloof Square ASAP

Dear Pick n Pay ASAP Customer Care Team,

I am writing to formally lodge a complaint regarding my most recent Pick n Pay ASAP order #*** in Diepkloof Square as well as ongoing issues that I have repeatedly experienced with this service.

My latest order arrived with damaged items, including melted ice cream. Additionally, my selected alternatives were completely ignored, which caused me to miss out on specials that influenced my purchasing decision. This is extremely disappointing.

Unfortunately, this is not the first time I have raised concerns. I have previously complained about shoppers incorrectly marking items as out of stock and delivering short-dated products. Approximately six months ago, I escalated these issues to a store manager, who assured me that the service would improve. Based on that assurance, I later decided to give the service another chance by changing stores.

Regrettably, today’s experience was worse than expected. While tracking my order, I noticed that the driver was delayed and remained outside the centre for an extended period. Upon delivery, there was no greeting or acknowledgment. The overall experience reflected poor service and a lack of professionalism.

In addition to the above, I am still waiting for refunds that have not been processed. This includes an outstanding refund of R7 from October, as well as other more recent refunds that remain unresolved.

The consistent nature of these issues is unacceptable and has caused significant inconvenience. I request:

- Immediate feedback regarding the damaged items and ignored alternatives - Confirmation and processing of all outstanding refunds - An explanation of why these service issues persist despite previous escalations

I would appreciate this matter being treated with urgency and seriousness. I look forward to your prompt response and a clear resolution.