LC
Lauren C
1 reviews | Active since Jul 2017
18 Jun 2021, 11:47
Ongoing Appalling Service from Bottles
This app started off so promising. But now I never have an order that doesn't have an issue. Today they delivered the entirely wrong order. Somebody else's order, not mine. And nobody at Bottles/Pick n Pay seems to be able to sort it out. Appalling service. They promise that they will call back, follow up, keep me informed. No such luck. I now have a migraine high blood pressure instead of a simple loaf of bread, ham and some sugar etc!
Helpful (0)
Replies (6)0
Replies (6)
Pick n Pay's replyOfficial
07 Jul 2021, 11:43Hi Lauren,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from customers.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from customers.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply07 Jul 2021, 11:43
Official
Hi Lauren,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from customers.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from customers.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
LC
Lauren C's updateReviewer Update
08 Jul 2021, 19:07I received a R50 apology voucher from Bottles but frankly I cannot bring myself to use Bottles again, even to make use of this voucher.
LC
Lauren C's update08 Jul 2021, 19:07
Reviewer Update
I received a R50 apology voucher from Bottles but frankly I cannot bring myself to use Bottles again, even to make use of this voucher.
Pick n Pay's replyOfficial
09 Jul 2021, 06:19Hi Lauren,
Thank you for your feedback and apologies for the poor service experience with Bottles.
We have shared your feedback with our management team.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your feedback and apologies for the poor service experience with Bottles.
We have shared your feedback with our management team.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply09 Jul 2021, 06:19
Official
Hi Lauren,
Thank you for your feedback and apologies for the poor service experience with Bottles.
We have shared your feedback with our management team.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your feedback and apologies for the poor service experience with Bottles.
We have shared your feedback with our management team.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
LC
Lauren C's updateReviewer Update
10 Jul 2021, 18:21Today I tried to use the apology voucher. I was told that it had expired! Typical Bottles. Sealed the deal. I don't know why I even tried.
LC
Lauren C's update10 Jul 2021, 18:21
Reviewer Update
Today I tried to use the apology voucher. I was told that it had expired! Typical Bottles. Sealed the deal. I don't know why I even tried.
Pick n Pay's replyOfficial
12 Jul 2021, 06:51Hi Lauren,
Apologies for the inconveniences caused & thanks for providing us with feedback.
We are busy following up on this with the Bottles Support Team.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Apologies for the inconveniences caused & thanks for providing us with feedback.
We are busy following up on this with the Bottles Support Team.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply12 Jul 2021, 06:51
Official
Hi Lauren,
Apologies for the inconveniences caused & thanks for providing us with feedback.
We are busy following up on this with the Bottles Support Team.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Apologies for the inconveniences caused & thanks for providing us with feedback.
We are busy following up on this with the Bottles Support Team.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
13 Jul 2021, 10:40Hi Lauren,
We are following up on this with the Bottles Team.
Kind regards,
The Pick n Pay Team
We are following up on this with the Bottles Team.
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply13 Jul 2021, 10:40
Official
Hi Lauren,
We are following up on this with the Bottles Team.
Kind regards,
The Pick n Pay Team
We are following up on this with the Bottles Team.
Kind regards,
The Pick n Pay Team
Best regards,