One week later, And no response. 3 weeks of issues - ASAP APP

SO. it is not 3 weeks since I requested my refund. and i am still waiting

https://www.hellopeter.com/pick-n-pay/reviews/pick-n-pay-asap-is-a-mess-do-not-use-it-***

This was my original review,

The pathetic response from pick n pay was as follows "Hi Daniel,

Thank you for reaching out to the Pick n Pay Customer Care Team.

Please accept our apologies for any inconveniences caused to you via the Pick n Pay asap! App.

We have raised this as a complaint with the Asap! Management Team who will be in touch with you.

Please refer to this reference number: ********** should you need to follow up on the complaint. "

This generic response is disgusting. NOT a single person from "MANAGMENT" has contacted me. all I got was a email on Sunday evening. 3 days later. i rep****. after The email asked if i would like a voucher or smart shopper points.

Firstly lets bring a topic on to this.(please remind yourselves your calls are recorded.) on the first time i called Pick n pay, i asked very nicely if i could get the refund that same day though smart shopper points, and was told "That is not allowed." Now 2 weeks later i am offered the money to be put into my smart shopper. SO who ****? i am now being told 2 different stories. However after replying to that email the case was then closed. and now I sit 1 week later and no money, no calls from management. no compensation for the inconvenience. absolutely nothing.

And now officially 3 weeks later from the original incident. no money. no refund. no management. nothing!... what on gods given green earth is Customer care and the refunds department doing all day????????????

You have made it clear you DO NOT CARE. and your Customer first policy is a load of Bull****.

I think threatening to go to the Consumer ombudsmen is pointless. I will be laying a complaint with the Consumer Goods And Services Ombudsman, today. because this is the most pathetic service I have ever had.

https://www.hellopeter.com/pick-n-pay/reviews/pick-n-pay-bottles-app-debited-my-account-until-there-was-nothing-left-to-take-***

And it is clear from other reviews like above that you do NOT have good safety measures in place for debiting money from cards. now it begs the question if a persons banking and card details are safe on the ASAP platform. because it clearly is not.

I am AGAIN writing this is to make other people aware and to avoid using the ASAP app. and to remember that just because a business has rep**** does NOT mean they have done anything, in this case they have done ******** to help. And it makes sense that pick n pay replies privately, it's to hide that they have done nothing.

Now the question sits what is pick n pay going to do?. 3 weeks later Pick n pay, The company that PICKS N Chooses the amount of money they want. And you have to PAY the consequences. sits with MY money and i sit spending over two hundred Rand worth of Airtime trying to sort out their issues. plus time spent, all because they can't sort a matter out.