RJ
Roger J

1 reviews | Active since Feb 2018

12 Jun 2024, 14:12

Once again weekly Smart Shopper email disappoints

Jeez! Once again!!!!! You emailed me today with my Smart Shopper discounts. I saw The Roastery Instant coffee 200 gm at r30 off. Couldn't access the product to read prod info in the Smart Shopper offers screen display (at https://www.pnp.co.za/personaldiscounts/index.html?guid=4D8C66C0A5CA0033E***0A050131&sc_src=email_***&sc_lid=***&sc_uid=R10FzQ2DCr&sc_llid=448153&sc_customer=***&utm_source=emarsys&utm_medium=email&utm_campaign=PNPSS_11-06-2024_JFY_wk16$clink$061115Smart+Shopper+Admin_DiscountsIMAGE+SS_Discounts_wk16.jpgSmart+Shopper+Admin_Discounts) so tried various searches via www.pnp.co.za all to no avail. Come on!!!! Why can't I access the product.???? www.pnp.co.za features in Google search results as your online shopping portal but surely, even there, the product should come up when I search for it? I did a Google search for " buy The Roastery brand instant coffee" and a pnp result came up. Same was headed thus: "The roastery | Instant Coffee | Smart Price Specials Pick n Pay https://www.pnp.co.za › THE ROASTERY › query=:rele.." and when I clicked on the link, the result at "https://www.pnp.co.za/b/THE%20ROASTERY?query=:relevance:allBrands:THE%20ROASTERY:category:instant-coffee***" was: "The Roastery Instant Coffee The Roastery (0) Sort by: Best Match No products found" Is *** an appropriate reaction????? This is not the first time that your Smart Shopper mails are deficient. A while back you were offering me a discount on a pnp modified butter product. Not the cream tub with the orange and brown graphics (barcode 60 ***) but as per offers illustration, a white tub with two-tone green stripe colours and styled PnP Butter Spread. I queried you twice re this product which I also could not find in your web site - or in store - and you never rep**** at all. Will you reply this time?

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Replies (1)
RJ
Roger J's update24 Jun 2024, 14:01
Reviewer Update
Ref this review and also your Call Centre (?) case ref ***. Consider The Roastery coffee issue finalised . I have responded to the Call Centre's acknowledgement email and sent them images of the mystery modified butter spread graphics from 1) one of your weekly Smart Shopper emails and 2) an old image that I have from when I first couldn't find the product going back to end-April