ONCE AGAIN SMARTSHOPPER POINTS NOT CAPTURED AT BP PETROL

ONCE AGAIN my smartshopper points at BP (petrol) were not loaded and need to be loaded manually. Has this BP been informed by PNP that the machine they are using is not loading smartshopper points as this is really getting ridiculous!? It's been like this for months and obviously nothing is being done about it. Just think of all the smartshoppers that think their points were loaded and they weren't!! We as customers should not have to go through this process every single time as we are swiping our cards! It's very inconvenient and unsafe to constantly have to send all our personal details over email all the time to get our smartshopper points loaded! I want this complaint to be escalated to management of PNP AND I WANT A MANAGER TO RESPOND AND TELL ME WHAT THEY ARE DOING TO FIX THIS (VIA EMAIL ONLY. DO NOT PHONE ME).

Urgently load my smartshopper points manually. ***67 3214 3 November 2023 ULT ULP95 28.04 @23.18 R650 R2.80