Once again out of pocket and ZERO client service

Pick n pay asap I continuously find myself out of pocket when I use the pick n pay asap app. The Kenilworth branch have more than once not packet all my items. I have to follow up over and over again and never ever do I receive feedback or the missing product or my money back. I keep being left out of pocket. The team request replacement. I choose then those replacements are also not there but I do not get another chance to substitute. Then to make matters worse I need to wait 7-10 days for my refund. Why not hold the money and only deduct once you have an exact amount like the checkers sixty 60 app do. Much better for the client.

I was once given a voucher when I used the code I was told it was invalid. What is going on

I have emailed on more than one occasion to address these issue and no response. This weekend I was not given one item even though it showed I was. When I called the customer service agent said “Kenilworth branch again” which means that you clearly have a problem at that branch. The agent also advised that the manager at that branch doesn’t respond. The agent did commit to calling me back on Saturday. It is Monday and I still haven’t heard anything about my missing items.

Needless to say today I needed some items. I used checkers sixty/60 instead because no one at pick n pay asap seem to value me as a client even though I use the app as least once a week.