***** on PnP ASAP App

On Thurs 14/08/2025 I reported ***** on my mom-in-law's PnP ASAAp, where two amounts were deducted off her account for an amount of R381.14 which was taken off her account, the dates in question was 11 August 2025 and 22 July 2025. For a Kenilworth store in CPT. We live in DBN! Even the Kenilworth store manager is copied in. Not a peep or response.

There was no order history on her app from May 2025 to date for that amount for any order that she placed. Therefore I emailed PnP and they rep**** with a ticket number. Since then I tried calling twice, first time I was transferred to PnP asap and it rang until been cut off, the second time I ran out of minutes. The ticket number received (***).

Today I get an email stating. "Our support rep has indicated that your ticket has been resolved. Phew! 😮💨"

Alas that is not the case, so I email them stating that this is incorrect, and they repeatedly reply stating... "Thank you for reaching out to PnP ASAP. Your enquiry has been successfully forwarded to our team at ***. Please note that while we have routed through your query to the appropriate team and are closing this interaction on our system, your enquiry remains active and is being handled with the attention it deserves. You can rest assured that our team is working diligently to resolve your issue."

I am very upset to put it politely, as all I get it auto-responses. My mom-in-law is a pensioner, and she turns every penny around thrice, the lack of support received from PnP is ridiculous!

We have checked her bank accounts and no funds have been reimbursed.

I am beyond words.