MW
Michelle W

1 reviews | Active since Oct 2016

29 Oct 2016, 18:47

On line shopping epic fail

<p>Decided to try online shopping on Thursday. I placed my substantial order to be delivered on Saturday between 4-5pm. At 12 noon I was informed my order would be late - between 5-6pm. I was ok to that point. 6.30 came and went. No delivery. No phone call. I called the customer care mumber only to be told my order will not be delivered until Monday! This is unacceptable. No explanation. Only apologies. Sorry is not good enough Pick n Pay. Never again. Will shop at the new checkers down the road after 30 years of shopping at Pick n Pay... You have let me down. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply31 Oct 2016, 08:32
Official

Good day Michelle,

Thank you for taking the time to write to us.

Please accept our apologies for the inconveniences caused to you.

We are busy addressing your concerns with our online division.

Kind regards,

Vanitha Venketas