On Line shopping disaster....

17th October – ordered 2 items online from PNP Home. Received a confirmation email, the subject heading was “your order is confirmed” (not, your order is on hold because our stock control system is so bad that we don’t know whether we have stock!!) Email advised that this would be delivered by the 24th October. 21st October – PNP worked out that they had no stock (yup, this took 4 days, maybe if they had been a little more proactive, they would have been able to deliver…) They have apparently processed a refund, but this is going to take up to 7 working days (after all, the best way to run a company is with someone else’s money…). Did they bother to let me know? Of course not! 24th October – I spent all day at home waiting for the delivery, after all, no-one had told me this order was cancelled. 25th October – sent them an email (the telephone number on the email was wrong, but that’s a different story…) 27th October – email advising that “we have no stock, we forgot to tell you, we’ll refund at our leisure arrived”. I asked for someone to call me, someone needs to take responsibility and accountability for this and understand that I am not PNP’s bank, that their stock control system obviously doesn’t work, their client communication is non-existent, and I spent all day waiting for a delivery that they knew three days earlier I wouldn’t get! No-one at PNP has the courage to pick up the phone – because they have no answers… it’s much easier to continually apologise hiding behind an email, which is obviously based on pre-prepared templates, rather than looking at how they can compensate their clients for their total incompetence.