1 reviews | Active since Aug 2014
OLD Products
I've purchased 3 different items in under a month and all of it was OLD. Last year, I purchased a 2L milk from Pick 'n Pay and it expired a few days prior to the date on the bottle. I called in an spoke with a very helpful consultant who politely transferred my money back onto my smart shopper. A week later, I purchased another Pick 'n Pay 1L milk and again to my luck it was sour prior to the expiry date - i didn't complain or call in. THEN mid Dec I purchased a Lancewood block of cheese from Pick 'n Pay with an expiry date set in March 2018 but went moldy a few days later in my fridge. I emailed customer care on the 23rd Dec and received a response saying they will get back to me shortly but up until today no response.
Not only did I waste my money but my time too. Service delivery is really poor.
Good day Imaan,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with Management Team.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Best regards,
Good day Imaan,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with Management Team.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Best regards,
