1 reviews | Active since Oct 2017
Old PnP Secunda pathetic service
I went to the local PnP today. Experienced the most pathetic service ever from a PnP. Slip details: Date 03.10.17. Time 17:20
After being confronted with empty shelves and shelves without pricing; I stood at a till for a while, the cashier was there and spoke to someone else, who I thought was also a customer, eventually she said she's closed, however there was no sign on the desk.
I had to go to another till, the que was very long. I think there was only 3 cashiers. When I reached the cashier, I was not welcomed.
The total amount didn't make sense, it was more... I calculated the shelf pricing, when I started to ask questions, I was told "it's already cheaper, how much cheaper do you want it?"
Other retailers, I can see their screens as they ring the goods up. I tried to bend over, to look at the screen, then I was told "no look at the totalizer"
I had to pack my groceries in the bags myself
I will never go there again, I will tell everyone I know about this experience.
PnP in the new mall and mini PnP have amazing service.
Good day Smit,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Smit,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
