JS
Jade S
1 reviews | Active since Sept 2021
20 Sept 2021, 08:37
Old dried rolls
Was at pick n pay in v&a Waterfront this morning I ordered two rolls. Then the lady serving me a colored lady with glasses goes to the back and gets me two rolls which I thought was very odd since there was rolls in front. Just to open it and it's old dried out rolls.. I don't know why she did it but I'm so disgusted in the service. You don't just look at a person and decide to give them or rolls. I mean I'm paying for it. WORST EXPERIENCE EVER!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
23 Sept 2021, 07:51Hi Jade,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response and for the poor product quality received.
We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Kindly forward us the following information to enable us to address this with our Corporate Brands Team as well.
Postal or residential address:
Smart shopper card number:Name of the product: Bar-code of the product: Best before date: Sell by date: Use by date: Quantity: Mass/size: CostDate of purchase: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response and for the poor product quality received.
We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Kindly forward us the following information to enable us to address this with our Corporate Brands Team as well.
Postal or residential address:
Smart shopper card number:Name of the product: Bar-code of the product: Best before date: Sell by date: Use by date: Quantity: Mass/size: CostDate of purchase: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply23 Sept 2021, 07:51
Official
Hi Jade,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response and for the poor product quality received.
We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Kindly forward us the following information to enable us to address this with our Corporate Brands Team as well.
Postal or residential address:
Smart shopper card number:Name of the product: Bar-code of the product: Best before date: Sell by date: Use by date: Quantity: Mass/size: CostDate of purchase: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response and for the poor product quality received.
We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Kindly forward us the following information to enable us to address this with our Corporate Brands Team as well.
Postal or residential address:
Smart shopper card number:Name of the product: Bar-code of the product: Best before date: Sell by date: Use by date: Quantity: Mass/size: CostDate of purchase: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,