Old Donuts/***

My Email to PnP:

Hi,

I'd like to complain about the quality of the donuts you have/had in your Pnp store in Constantia Village. See attached Receipt. I am extremely disappointing that this has happened and that my staff had to eat this. I bought every donut you had in the store that morning. Thinking that it would be fresh . It was stale and chewy.

It was at least a week old.

I am extremely disappointing as I do all my shopping at your store.

Their response:

Good day Marielle Kritzinger,

We apologies sincerely for the inconvenience caused by Pick n Pay.

Kindly note, we have logged and escalated the matter through to our Corporate Brands department at the Head Office to assist further, Ref number ********** 844

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards Lorelle Londt Pick n Pay - Customer Care Team

It's been a week since my complaint was lodged and still this has not been resolved.