CP
Charne P

1 reviews | Active since Feb 2012

08 May 2015, 15:25

Old and Damaged Food

As a single mom I thought I need to try out Pick 'n Pay's online shopping which I was very excited about... this will save me a lot of my valuable time.<br> <br> However when my delivery was done on 30 April 2015, a lot of the selection that I selected was not in stock which I know for a fact that the store I would have purchased from would have had it.<br> <br> My eggs was crushed and can still not understand how you just pack them loose ontop of other groceries?<br> <br> The coldmeats that was provided to me expired the next day???<br> <br> I wrote comments on the invoice requesting a refund. Up until today have I not received a call or refund.<br> <br> Not sure if I will go this route again:-(

0
Replies (1)
Pick n Pay
Pick n Pay's reply11 May 2015, 08:43
Official
Hello Charne1982,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***