Ok, we have taken your complaint - now go away

Bought six packets of PnP microwave Popcorn for a childs movie night with friends. After cooking the popcorn to the instruction, ( \slows to 2 - 3 seconds between pops). We removed the popcorn to find more than a handful or kernels left. The next one we scorched to try get them all to pop and ended up just having to do it there way and waste a handful of kernels each time. Reported this to the customer care line ***) and was told they would come collect the faulty remains for inspection