Off sausage without having loadshedding
Good day I am utterly disgusted at the quality of pick n pay Cavendish sausage. I bought a pack of oukraal and dhania and beef sausage on Friday 23 evening expires 27 December. On Sunday 25 December when we wanted to braai the sausage it was off. I had guest over and and had to be embrassed by not serving them sausage as we were having sausage on the menu.i had to pay a driver for driving me to Claremont on Friday, and was forced to buy meat because of Pick n Pay lack of quality. I want to be reimbursed for my money I spent on the sausage my petrol if I have to drive there again and for the meat I had to buy. Not forgetting the embras*****t caused.
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Pick n Pay's replyOfficial
31 Dec 2022, 09:05Hello Sharlin, Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please accept our apologies for the condition in which the Oukraal sausage was sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with.
We always aim to improve our quality in all aspects to ensure that our customers continue to choose us.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Please accept our apologies for the condition in which the Oukraal sausage was sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with.
We always aim to improve our quality in all aspects to ensure that our customers continue to choose us.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply31 Dec 2022, 09:05
Official
Hello Sharlin, Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please accept our apologies for the condition in which the Oukraal sausage was sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with.
We always aim to improve our quality in all aspects to ensure that our customers continue to choose us.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Please accept our apologies for the condition in which the Oukraal sausage was sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with.
We always aim to improve our quality in all aspects to ensure that our customers continue to choose us.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,