1 reviews | Active since Nov 2012
off food purchased
Good Day<br> <br> I bought a pack of fresh chicken at Pick n Pay Promenade on the 22nd July. I had rinsed the chicken in the sink with the other meat we were about to braai. After realising the chicken was off, the other meats too had a stinge because it was in the same water as the meat. I called pnp the next day and to inform them that I was going to return it when I got home the next day from work. I spoke to and Anthea who promised someone would call me back and no one has done so. <br> <br> When I got home from work on the 23rd of July I returned the chicken back to the store as it smelt up my fridge. I then dealt with a manager by the name of Rosco who then just instructed the cashier to refund me...<br> Now i am well aware of the CPA, and i know that the store is entitled to reimbursing me, but I left the store feeling very unsatisfied as i had to dispose of my other meats, my supper for that night was ruined as we ended up eating sandwiches and I had to drive out unnecessary petrol to return the chicken.<br> I called the store again this morning and spoke to the store manager (Wahied Daniels) and all he had to say is that he was following the CPA. <br> <br> Dissapointed in the way this was settled
Please accept our apologies for this experience, and for any inconvenience caused.
I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
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Best regards,
Please accept our apologies for this experience, and for any inconvenience caused.
I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Best regards,
