NR
Nomsa R
1 reviews | Active since Aug 2018
23 Sept 2023, 22:21
Oder cancelled without my re- fund
I placed an order online with Pick n Lay Hazel Park - Lambton in Germiston. The order was supposed to be delivered at 20:08 and time passed I called and they promo to deliver. They in turn called back and said they will deliver. After an hour of waiting for our order we received a notification on the MrD app that my order was cancelled and there was no re- fund. No phone call, no e- mail, no communication as to why was my order cancelled and when will they deliver. I want my R1100.26 payed back to me with immediate effect.
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Pick n Pay's replyOfficial
24 Sept 2023, 13:37Hi Nomsa, Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the poor experience received with no refund on cancelled order. We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number ***: should you need to follow up on the complaint. By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department.
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp : +***7 Call us on : *** Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved. Kind Regards, The Pick n Pay Team
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp : +***7 Call us on : *** Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved. Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply24 Sept 2023, 13:37
Official
Hi Nomsa, Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the poor experience received with no refund on cancelled order. We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number ***: should you need to follow up on the complaint. By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department.
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp : +***7 Call us on : *** Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved. Kind Regards, The Pick n Pay Team
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp : +***7 Call us on : *** Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved. Kind Regards, The Pick n Pay Team
Best regards,