1 reviews | Active since Mar 2009
O MY GOODNESS NO MAN!!!!!
I complained about having to leave my trolley at the till without purchasing my shop on 23/01/29 because coupons couldn't be redeemed and Pick 'n Pay' s response was that they would add the R100 worth to my points balance. Now I have R100 points balance and the R170 that was already on my card has disappeared. What the hec****!!!! Total points balance after loading from your side was supposed to be R270 plus about an extra about R10 after another shop. Please can someone fix this. Now I've lost even more. Check how much shows on the card currently and add back my R170 to that please!!!! Really now guys this is extremely frustrating. How can you just take my points value without me even spending it? Please leave an email address in your response so that I can communicate directly to whomever resolves this issue?
Thank you for taking the time to address your concerns with us.
Please accept our apologies for any inconveniences caused to you.
We are busy following up on this with our smart shopper team and will revert once feedback is received.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for any inconveniences caused to you.
We are busy following up on this with our smart shopper team and will revert once feedback is received.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Our Smart Shopper Technical team has advised that the points will be reallocated to your husbands smart shopper card.
They sincerely apologize for the inconveniences caused to you and your husband.
Kind regards,
Vanitha Venketas
Pick n Pay Team.
Our Smart Shopper Technical team has advised that the points will be reallocated to your husbands smart shopper card.
They sincerely apologize for the inconveniences caused to you and your husband.
Kind regards,
Vanitha Venketas
Pick n Pay Team.