NOTHING works anymore!!

Would not normally resort to resolving an issue so trivial on here, but after phoning your Head Office 3 times ***), only to hear the same bored, disinterested receptionist answer each of the 3 times with "reception" instead of the expected formal greeting for a Head Office, and then each time getting though to someone's voicemail because they are not where they should be during working hours. I am sure you can gauge that I am pretty much "gatvol" of the complacent and lackadaisical attitude that is the norm these days. But, to the complaint at hand...I have on numerous random occasions, got so fed up at BP garages because your smart shopper system is unable to accept my purchase; told the attendant to cancel because I just cannot wait any longer. Today was no exception. Time after time, the speedpoint prints a "time out" or "system offline" message and I end up losing what points I could have accumulated. Exactly what happened again today. This is not just limited to one specific garage, but nationally from past experiences. Today's attendant acknowledged that there is always a problem with smart shopper and that the card machines take literally forever to process the transaction, if they do not time out and cancel it altogether. What is actually the point of offering this service when there are problems with it? Why does it not just WORK and work flawlessly? From now on, I will be keeping every slip and will insist upon my points being credited for every fuel spend, either telephonically or via this platform until this 3rd world way of operating gets revised in totality to something fast, reliable and efficient.