SB
Shannon B
1 reviews | Active since Mar 2026
08 Apr 2026, 15:38
Nothing was refunded
Hi,
I am following up AGAIN regarding my refund for order #, *** which was incorrectly marked as delivered but never received.
I have been waiting for my refund with no resolution.
This message serves as a FINAL DEMAND. If my refund is not processed within 48 hours, I will escalate this matter to the Consumer Goods and Services Ombud, the National Consumer Commission, and proceed with a Small Claims Court case.
Please treat this as urgent.
Regards, Shannon baatjes
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Shannon B's updateReviewer Update
14 Apr 2026, 16:33Hi, This matter is now very serious. My ASAP order was marked as delivered, but I did NOT receive any goods. I reported this on the same day via your app, yet my refund has been declined with incorrect reasoning. Please provide valid proof of delivery, including the name, signature, or photo of the person who received the order. If you cannot provide this, then you are liable for the non-delivery and must process my refund immediately. If this is not resolved within 48 hours, I will escalate this to the National Consumer Commission and proceed with a Small Claims Court case. Order number: ***
SB
Shannon B's update14 Apr 2026, 16:33
Reviewer Update
Hi, This matter is now very serious. My ASAP order was marked as delivered, but I did NOT receive any goods. I reported this on the same day via your app, yet my refund has been declined with incorrect reasoning. Please provide valid proof of delivery, including the name, signature, or photo of the person who received the order. If you cannot provide this, then you are liable for the non-delivery and must process my refund immediately. If this is not resolved within 48 hours, I will escalate this to the National Consumer Commission and proceed with a Small Claims Court case. Order number: ***