JP
Jodi P
1 reviews | Active since Jul 2022
02 Sept 2022, 13:42
Nothing ASAP about it
I used Pick n Pay Asap! and I have been waited for over 3 hours for my order. I had to call the customer care number twice. The first time the agent said they’ll assign a driver then I waited and I called back again to get a refund then the agent told me the driver is on the way.
The agents were very helpful but there was nothing Asap about this delivery. I won’t make the mistake of using Pick n Pay Asap again.
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Replies (1)
Pick n Pay's replyOfficial
06 Sept 2022, 09:14Hello Jodi,
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for the inconvenience caused.
Kindly provide me with the UID (ORDER NUMBER) so that we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
The Pick n Pay Team
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for the inconvenience caused.
Kindly provide me with the UID (ORDER NUMBER) so that we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,
Pick n Pay's reply06 Sept 2022, 09:14
Official
Hello Jodi,
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for the inconvenience caused.
Kindly provide me with the UID (ORDER NUMBER) so that we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
The Pick n Pay Team
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for the inconvenience caused.
Kindly provide me with the UID (ORDER NUMBER) so that we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,