1 reviews | Active since Jan 2021
Not treated fair
I feel like what pick and pay delievery did to me was so unfair. I ordered washing powder that was on sale on Sunday. And my order was supposed to be delieverd on Monday morning. However I recieved an email that it was out of stock and only some items was delieverd without the washing powder. They just refunded the money in my wallet and asked me to buy something else. I told them I don’t want anything else I want the washing powder since it was on special and now it’s not I’m even willing to wait until they have stock I’m sure it won’t be out of stock forever. But they refused to listen to me. I ordered the washing powder with my sister as well since they had a limit of two and she recieved only one. And to me they said it’s out of stock. I had to pay delievery which was not fair as my order was not complete. Now if I want something again I have to pay delievery again since my money Balance is in ASAP account.
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Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error on this site, we were unable to respond sooner.
Kindly advise if you still require assistance with this query to enable us to assist further, forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,