1 reviews | Active since Aug 2011
Not-so-smart Smartshopper
Over the past week I have twice tried to use a 'personalised discount' loaded on our Smartshopper app. The discount offers R8.50 off multiple units of PnP/No Name skinless chicken fillets. However, the discount was not app**** last week, and yet again denied when I made a purchase at the Knysna PnP. I sent a complaint to PnP's customer 'care' department, but to true to form one week later they have not bothered to respond at all. If supermarkets want to dangle carrots in front of consumers' noses, they can at the very least ensure that the system works,
Good day Cobus,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are addressing this with our smart shopper team and R8.30 worth of points to be loaded on your smart shopper card for the voucher.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Good day Cobus,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are addressing this with our smart shopper team and R8.30 worth of points to be loaded on your smart shopper card for the voucher.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team