CO
Carel O
1 reviews | Active since Jul 2015
03 May 2019, 09:29
Not Smart Shopper
On the 13th of April. I almost severed my finger because of inaccessible trolleys at the PNP Hyper Princess Crossing. After the indecent absolutely NO medical assistance and NO other assistance were given to me. I bought water for the shock a a result of the injury and the security told me to go to the door he cant help you the one at the door must help? No Pick n Pay claim Innocence??
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Replies (2)
Pick n Pay's replyOfficial
03 May 2019, 11:47Good day Carel Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience. We are busy addressing this with the Hyper team. Correspondence to your complaint will be done via this team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Pick n Pay's reply03 May 2019, 11:47
Official
Good day Carel Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience. We are busy addressing this with the Hyper team. Correspondence to your complaint will be done via this team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
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Carel O's updateReviewer Update
03 May 2019, 12:00I received a email from your people, that says: that they will not entertain this case and cannot be held liable???? My point stands that there was NO Immediate help from ANY staff. Only after I was hospitalized for 2 days the attempted to complete my statement half and SORRY pays the bills
CO
Carel O's update03 May 2019, 12:00
Reviewer Update
I received a email from your people, that says: that they will not entertain this case and cannot be held liable???? My point stands that there was NO Immediate help from ANY staff. Only after I was hospitalized for 2 days the attempted to complete my statement half and SORRY pays the bills