Not receiving the goods nor a refund!

<p>I am not impressed with PnP online shop as some of the items was not delivered, last week the driver told us that we need to write on the first page the items that is missing and they will refund. Now a week later packing out the products we noticed there are cold stuff missing (one container missing) we told the driver again and he said we should write what missing is and you will refund those items. But the missing items of a week ago still has not been delivered.... we order from Woolworths as well and never ever had these issues not sure what PnP is doing....</p>