RTB
Robyn-Lee Taryn Botha
1 reviews | Active since Mar 2022
08 Mar 2022, 12:44
Not much help
I was at Pick n Pay waterfront on Saturday , to get a simcard and have it rica'd. I asked the cashier at the money market if it's possible to do it there. She agreed and started do what she needed to , I didn't insert the simcard immediately and only did that once I got home after four late afternoon. Today is Tuesday just after 12 , I decided to buy some data so I could start using the sim card , only to find that the sim card was never rica'd. I'm so upset because I need to do that all over again ! I doubt I'll even have the time to get it sorted out.
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Replies (1)
Pick n Pay's replyOfficial
09 Mar 2022, 17:00Hello Robyn-Lee, Thank you for your reaching out to Pick n Pay Customer Care team. Please accept our apologies for the inactive sim and the inconveniences caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply09 Mar 2022, 17:00
Official
Hello Robyn-Lee, Thank you for your reaching out to Pick n Pay Customer Care team. Please accept our apologies for the inactive sim and the inconveniences caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards, The Pick n Pay Customer Care team.
Best regards,