NOT IMPRESSED - FRUSTRATED

Good day

I have app**** for a PnP store account in May. It was approved and I had to set up a pin. With a good 2 weeks I struggled to get my pin set up. I finally could do so.

One evening I went to Pick n Pay and wanted to pay with my account. It was a trolley with over a R1000.00 worth of groceries. My card got declined twice as it stated I had no credit account. It was very humiliating. I spent an hour in the store with the supervisor trying to assist me on the phone.

In that hour we had to change my card to a new one. It was registered with my current points. We swiped it and it was still declined. I said to the supervisor not to worry, I will call the 086 number and sort it out again the Monday (23/05/2022). I also sent an email saying that if not sorted out by Monday end of business I will be going to Hello Peter. Monday afternoon a very rude lady called me back. She said there is absolutely nothing wrong with my card and it must work. She checked everything and all is perfect. I then politely said thank you for the assistance and will try again.

On Saturday, 28 May 2022, I went to Pick n Pay Clothing to get my daughter pants for school. It wasn’t busy and I thought let me try, seeing the lady said it has been fixed and there are no problems.

Once again, it was declined. I then paid cash for the pants anyway.

This is becoming a hassle and it seems like Pick n Pay accounts department is really getting annoyed with me. I am the one wasting airtime and my own time trying to sort this out.

I hope to get feedback.