Not impressed

I used the online shopping option for the first time and I am not impressed. 1. i only got some of the products i ordered. 2. The delivery came 2-3 hours late, some of my groceries had melted. It said things are out of stock , and i dont know what that means also i was not told that some items will not be delivered i was just given the slip on the day with missing items. The delivery guy had a wrong address on hand.<br> this system of yours is disorganised and not worth going through the trouble, secondly i was told those purchases i made are not being counted towards my smartshopper points as my new replacement card was not loaded on the system, whose fault is that??<br> <br> horrid service!! if you going to offer a service make sure it works first!!!