1 reviews | Active since Oct 2015
Not Happy - No veggies for me
So I went to PNP Ottery on Wednesday evening to do some quick shopping, and they were having a special on broccoli/cauliflower 300g for R11.99 but on top of that there was a sticker on the packaging if you buy 2 save R10. So after paying I checked my slip and they charged me R21.99 for each, and when I saw this offer I actually purchased 4.
I got the R20.00 as I purchased 4 but when enquiring about the actual price I was charged, I was told that the fruit and veg manager will need to be contacted. I eventually got so fed up with waiting that I asked if I could just have a refund. No apology, nothing. Disappointed in the customer service I got.
Good day Deenay,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and incorrect pricing of product.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Deenay,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and incorrect pricing of product.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas