Not happy

I would like to bring to your attention the below matter.

I have been using the PNP ASAP app for a couple of month with no issues.

This past saterday I tried to make a purchase with money I had in my wallet but as o was about to pay the difference I saw that the amount is more. I then called the call center and advised of my issue. The agent assured me that the issue would be resolved in 15-20 minutes, this didn’t happen. I called back was advised to wait another 20 minutes.

This obviously frustrated me as I had now waited for an hour in a country that can go on load shedding at any point. Called back and asked to speak to a manager was kept on hold for 5-7 minutes. Now all this is on my money my airtime. I eventually disconnected the call, called back again explained my issue and was told to wait a further 20 minutes. Now this who Mickey Mouse game started at around 1 pm and the time was not 2:30- 3pm. I decided to make purchase with my money they request wallet money to be transferred to my bank account once sorted.

Delivery took 2 hours to be delivered, driver complaint that this is not his problem and that he was sent from far.

The money was eventually in my PNP wallet after 5pm. I then tried to get the money on my bank account but wasn’t winning twice. On Monday I called again and explained my issue which the lady assured me that I would get an email and confirm my back details so they can refund me, this never happened: mind you with all these delays there will be more days that I can get my money back.

I went on twitter and Facebook all I got was a we are sorry please send your order number we will look into it… 2 days later no one has called.

I logged out of the app and tried to log back in to resolve the issue with the refund, not I cannt log back in.

There is poor service then there is this disgusting dirt that I am getting. I tried to be reasonable and clearly no one cares. I have spend way to much money trying to get assistance but I am clearly not worthy of good service