1 reviews | Active since Apr 2014
Not getting refunded for money deducted from my account for out of stock items and nothing was substituted
There was more money deducted from my online shopping than what was delivered and I did select the option that nothing should be substituted.
I'm not sure if I will get refunded the amount that they deducted extra and I can't get hold of anyone to help me with this issue.
I tried to get hold of the customer care center for the past three days, no one has helped me yet, even though I stay on the line for more than 20 minutes each time. I do not have a landline so this takes a lot of airtime.
I also filled out a form that someone can contact me back and have not received any form of communication in this regards as well.
Good day Yonette,
Thank you for choosing Pick n Pay and your recent online order.
We have tried calling you on *** however the call is being disconnected. Please accept our apologies if you were in a meeting.
We have done an investigation in to your order and report as follows:
- The final amount requested for your online order was R919.21
- As per your request no items were substituted for out of stock items.
- You were not charged for all items listed under "Not Supp****"
- The amount reserved for your order and final amount requested may be different due to not supp**** items in you order.
Please contact your bank and request them to release the excess reservation amount to you as this amount is not held by Pick n Pay but is with your bank.
Please feel free to find out more about reserved funds here. >>> https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Yonette,
Thank you for choosing Pick n Pay and your recent online order.
We have tried calling you on *** however the call is being disconnected. Please accept our apologies if you were in a meeting.
We have done an investigation in to your order and report as follows:
- The final amount requested for your online order was R919.21
- As per your request no items were substituted for out of stock items.
- You were not charged for all items listed under "Not Supp****"
- The amount reserved for your order and final amount requested may be different due to not supp**** items in you order.
Please contact your bank and request them to release the excess reservation amount to you as this amount is not held by Pick n Pay but is with your bank.
Please feel free to find out more about reserved funds here. >>> https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas