RB
Renee B
1 reviews | Active since Sept 2022
16 Sept 2022, 16:00
Not fair!
I'm so disgusted with this service right now. Please be careful when using this app. They deducted R1309 from my card but the order disappeared on the app. No goodies received. Spoke to 3 different consultants and requested that a Manager call me soonest. Still no money or no call from the floor manager. I'm needing to buy food for my aged parents which is why I use the app. I'm totally at a loss for words!
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Replies (3)RB
Renee B's updateReviewer Update
17 Sept 2022, 12:12I don't have an order number... This is the problem! I put through the order, payment went through, then something was amended on ASAP side and suddenly I'm getting a message that the order has been cancelled. I go into my order history and the order is missing... As well as my money. Not fair at all. This was Thursday... My mom and dad urgently needed food as they are in their 80's Friday I made possibly 6 to 8 calls to ASAP and though the first 2 consultants were friendly and accommodating, nothing came from it. The last consultant I requested to speak to the manager and this didn't happen. The consultant didn't call back either. I called again this morning and though the consultant is helpful I still am no closer to purchasing. They are speaking about the refund in wallet which my app didn't have but if they had paid the money back into the account on Thursday I wouldn't have an unhappy family, no airtime as I've used it all on ASAP, no money and no food. Please call me on *** soonest
RB
Renee B's update17 Sept 2022, 12:12
Reviewer Update
I don't have an order number... This is the problem! I put through the order, payment went through, then something was amended on ASAP side and suddenly I'm getting a message that the order has been cancelled. I go into my order history and the order is missing... As well as my money. Not fair at all. This was Thursday... My mom and dad urgently needed food as they are in their 80's Friday I made possibly 6 to 8 calls to ASAP and though the first 2 consultants were friendly and accommodating, nothing came from it. The last consultant I requested to speak to the manager and this didn't happen. The consultant didn't call back either. I called again this morning and though the consultant is helpful I still am no closer to purchasing. They are speaking about the refund in wallet which my app didn't have but if they had paid the money back into the account on Thursday I wouldn't have an unhappy family, no airtime as I've used it all on ASAP, no money and no food. Please call me on *** soonest
RB
Renee B's updateReviewer Update
19 Sept 2022, 11:25I am really so disappointed. In this day and age, who walks around with extra cash in their pockets? ASAP? I have been busy with them since Friday and wasted R220 airtime on them which I didn't have. I'm unemployed and had to borrow money to provide for my family. I requested to speak to a manager and have not spoken to one yet. Listen to your recordings with the ASAP team. I had to make the effort of calling on Friday, Sat and Sunday. I'm probably not important enough. 5 or 6 consultants later and my elderly parents and I are sitting without groceries. No explanations, no compensation no nothing. This is **************** and not fair in the least. I am so done with this! Your customers need to know about this. After years of supporting you and the app, I'm so disappointed.
RB
Renee B's update19 Sept 2022, 11:25
Reviewer Update
I am really so disappointed. In this day and age, who walks around with extra cash in their pockets? ASAP? I have been busy with them since Friday and wasted R220 airtime on them which I didn't have. I'm unemployed and had to borrow money to provide for my family. I requested to speak to a manager and have not spoken to one yet. Listen to your recordings with the ASAP team. I had to make the effort of calling on Friday, Sat and Sunday. I'm probably not important enough. 5 or 6 consultants later and my elderly parents and I are sitting without groceries. No explanations, no compensation no nothing. This is **************** and not fair in the least. I am so done with this! Your customers need to know about this. After years of supporting you and the app, I'm so disappointed.
RB
Renee B's updateReviewer Update
20 Sept 2022, 09:34I am really disappointed in Pick and Pay. No calls, no follow through, no refund, no explanation and no compensation for the inconvenience caused. ASAP ??? Not sure what to say about this team... Consultants are friendly but the actions are not followed through. I had to make dept because of this experience! Truely upset as I am unemployed and times are tough. Automated messages and emails are not good enough!
RB
Renee B's update20 Sept 2022, 09:34
Reviewer Update
I am really disappointed in Pick and Pay. No calls, no follow through, no refund, no explanation and no compensation for the inconvenience caused. ASAP ??? Not sure what to say about this team... Consultants are friendly but the actions are not followed through. I had to make dept because of this experience! Truely upset as I am unemployed and times are tough. Automated messages and emails are not good enough!