Not Exactly "ASAP" Service

Pick n Pay needs to do so much better.

I placed an order via PnP ASAP at 13.21, it provided me with a time slot for delivery. At 15.38pm I am still waiting for my delivery and only after a call to customer service was I informed that the driver is on his way to me and had other deliveries. Only at 15.41 was I informed my delivery is on the way on the app.

I can accept that I'm not the only customer making use of this platform and drivers have multiple deliveries along with mine HOWEVER your app needs to keep customers updated as to when the order was collected, that the driver is on their way and set the expectation that other deliveries are being made as well i.e., "Your delivery is number 5 in a queue of 10 people".

Do your customers really have to think for you? No wonder everyone prefers Checkers Sixty60 because they ACTUALLY keep customers informed.