Not delivered good charged

I shopped online with Pick n Pay a few times and to be honest the first few times was really great. But then my last two orders was a total mess.<br> <br> Firstly they charge for things that is not delivered , second seems that they never have stock of anything if you don't want to substitute what you want.<br> <br> Now I inquired about a refund for the two times they charged me for items that was not delivered and so they said that with in 5-7 working days I will have a refund. Well we are past that now and no one gets back to me, no one even bothered to contact me to find out anything further to the inquiry.<br> <br> So to be honest and in all respect I won't shop online with them ever again seen as that you have to go into the shop anyway because they don't deliver three quarters of the items you requested.<br> <br> I need feedback on whether they just take their clients money and then when they inquire about refunds for things they did not receive they just decide to ignore you. If that is well the case I definitely won't support Pick n Pay at all anymore not just online <br> <br> You're urgent feedback will show that at least you still care about customer care