1 reviews | Active since Dec 2011
Not ASAP
PNP Asap. 1. When you were bottles, you suddenly stopped covering my area and I never found out why. 2. You returned as PNP Asap and I was overjoyed. 3. Placed my first order today at 9:37, I didn't even mind that it said my delivery would happen in 2 hours. 4. Everytime I went in to check my delivery was moved back. 11-12 became 12-1, became 1-2 became, 2-3 5. Realised I wasn't getting my stuff anytime soon, so I checked on the app to cancel my order NO SUCH OTION. 6. Press the option in your app to call for assistance. Immediately got through to Yolanda who said she would transfer me to the "correct department" then set the phone aside and carried on with her life in the background, didn't even mute.
You guys are the pits.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online experience via Asap.
We have raised this as a complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online experience via Asap.
We have raised this as a complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,