ZJvR
Zenta Janse van Rensburg

1 reviews | Active since Mar 2009

26 May 2015, 10:56

not adhere to Pick and Pay brand policy

Good day<br> I visited the Pick and Pay in Sunward Park on Friday 15th of May. Time at store was 12:15.I wanted to purchase 2 Cinderella dolls which had a clear barcode associated to the dolls specified as R119.99 No other barcode was situated on the shelve which stated the correct price of the dolls. Once I got to the tills, the dolls were charged as R379.99 each. I was immediately shocked and informed the lady at the till that the barcode on the shelf is at a much lower price. I then took her to the shelve and showed her the barcode and there was no barcode on the shelve with any other amount. She acknowledged to me that PNP Sunward should provide the 2 dolls to me at the price of R119.99<br> She took the barcode to the manager at the store and informed Ismail (GMD manager) that the price is incorrect and no other price is available on the shelf. Ismail came to me and informed me that the barcode is incorrect and no discount will be a. I questioned the matter and said to him that there is NO BARCODE on the shelf for an amount of R379.99. I further informed him that it is not my duty as a customer to check that barcodes are placed. Since my complaint a barcode has been positioned

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Replies (1)
Pick n Pay
Pick n Pay's reply26 May 2015, 12:22
Official
Hello zenta921,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number :***