LF
Linda F

1 reviews | Active since Aug 2011

03 Oct 2017, 13:53

Not a Manager I want to deal with

I was shopping at Pick n Pay Kingsbrugh, Winklespruit for meat today. The meat was cut in big chunks - even the pork chops were a good 3cm thick! The bulk Lamb packs had a Buy Bulk & Save.... R119.99 per kg. The small packs had the same price!!! The Bulk & Save Rump steak was priced R125.99 per kg and the small packs were R119.99 kg. I took the rump to the Manager, and said this is false advertising - the "Buy Bulk & Save" is more expensive that the small packs. He frowned and said it was not false advertising - it was a mistake. I then informed him that other kinds of meat were also wrongly labeled and gave the impression that if you bought the big pack it was cheaper - once it can be a mistake, but not on several items. He shook his head at me - no apology at all - walked to the meat, and as we walked away,, my husband saw him shake his head at me again, as though I was the one at fault!!!!. Some" Manager" he is!!! Last time I shop here. Pick n Pay has seen the last of my money.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Oct 2017, 11:00
Official

Good day Linda,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas