1 reviews | Active since Aug 2011
Not a Manager I want to deal with
I was shopping at Pick n Pay Kingsbrugh, Winklespruit for meat today. The meat was cut in big chunks - even the pork chops were a good 3cm thick! The bulk Lamb packs had a Buy Bulk & Save.... R119.99 per kg. The small packs had the same price!!! The Bulk & Save Rump steak was priced R125.99 per kg and the small packs were R119.99 kg. I took the rump to the Manager, and said this is false advertising - the "Buy Bulk & Save" is more expensive that the small packs. He frowned and said it was not false advertising - it was a mistake. I then informed him that other kinds of meat were also wrongly labeled and gave the impression that if you bought the big pack it was cheaper - once it can be a mistake, but not on several items. He shook his head at me - no apology at all - walked to the meat, and as we walked away,, my husband saw him shake his head at me again, as though I was the one at fault!!!!. Some" Manager" he is!!! Last time I shop here. Pick n Pay has seen the last of my money.
Good day Linda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Linda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
