Nor order nor refund received

I am very angry and dissapointed in pick n pay asap. Yesterday i order groceries from the app, a lady phoned me and ask if i got hold of the driver for he was outside my house, i went outside and no one was there. I stand outside and waited for 10 min but no driver. I phoned asap customer services witch told me my order was delivered, now if my order was delivered were is my goods for it is not with me and it was over R600 of value. This is bad customer service for no one can tell me what happened with my order nor my money. Nobody come back to me regarding this matter nor credit my account. Can someone please tell me what is going on?