BR
Brian R

1 reviews | Active since Mar 2009

01 Jul 2019, 11:11

Nonsensical Customer Service

PnP Protea Glen refused to assist to withdraw money from their till machine , I was told that till can only help SASSA customer , How can almost all till be for SASSA why dont you only then open your PnP for SASSA people when it suit you we can buy from SASSA tills when you feel moody you come up with nasty excuses . I requested to speak to a manager and I was taken from pillar to post with an attitude that I wont be assist.

I will never advise anyone to use your money transfer because you can't service it. I will make it my mission that my family members and friend will never use your system because you clear dont understand customer experience.

regards, Lebo

0
Replies (1)
Pick n Pay
Pick n Pay's reply01 Jul 2019, 15:04
Official
Good day Kgauhelo Brian, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team