Nonsense service

I came into the store to buy an Aramex bag, I waited at the cigarette counter que, when I got to the cashier, Nompumelelo who wasn't wearing a name badge n told me this name after I asked, told me I need to go n wait at the money market que, which was long and she cannot sell me the bag and it's only sold in money market. I waited n wasted 30minutes of my time. All this happened at Pnp Family Boulevard Protea Glen