Nonsense

I ordered a click and collect at Norwood PNP and the slo was for 16:00 to 17:00 yesterday my husband gets there at 16:30 and the store is closed? This is unacceptable as this was the time slot available on the booking dsahboard and my items are paid for and says processed on the booking yet we have not fetch it? I also expect to be compensated for the Bolts my husband used to o to the store and it was closed and the store times showed that you were supposed to close at 17:00 yesterday yet the security says you closed at 16:00? This is total bs? and it says Norwood PNP is closed today when can I get my stuff that I need and already paid for online???