1 reviews | Active since Jul 2009
None existence Customer Care
I would like to remind Pick n Pay of a review that I posted on Hello Peter on 10 December 2021 ...
I am going to start this post with a definition for Customer Service - 'Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It's also the processes that support the teams making good customer service happen. The goal of customer service is to foster lasting customer relationships.'
Well Pick N Pay certainly did not take any notice of what I said then and once again when I phoned your Customer Care this morning enquiring about a product advertised in your 'When It's Gone Its Gone' catalogue valid from 5 -18 September 2022 which clearly states that the products advertised are available on PicknPay.com - Well I certainly couldn't find it - so I phoned your so called customer service number and what a fiasco that was - your Customer Care agent was of absolutely no use. She couldn't explain why I couldn't find the item I was looking for online - Cozinharei 1.5 Litre Glass Casserole Dish with Lid, although it appears on your website as a NATIONAL brochure. Never mind trying to order online specials from your Everyday Exceptional Catalogue valid from 29 August to 11 September 2022 as shown on page 7. It clearly shows in the catalogue that the sides on offer are Pesto Pasta Salad, Classic Side salad, PnP Sweet Piquante Pasta or Pnp Creamy Potato Bake. Well I have yet to see PnP Creamy Potato Bake available in store or on the online shopping website.
How do you allow such misleading advertising time and time again but have no way for your customers to contact anyone who knows something about what you are advertising
How can you expect your Customer Care service to operate when the people working in that section have no access to your current catalogues and appear to be just for what? Certainly not Customer Care. You would be well advised to approach Checkers about about their top class customer care service
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused.
Kindly provide us with the order number so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: *** Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick n Pay Team
Best regards,
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused.
Kindly provide us with the order number so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: *** Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick n Pay Team
Best regards,