Nonchalant attitude of PnP Head Office

My dress was damaged at a PnP store due to an open bottle of Albex on the shelf. To date, 3 and a half months later I still await finalising of the matter as all the relevant documentation was submitted timeously by the stores Customercare Manager. I received the first call of acknowledging my claim 2 and a half mnths after I completed the forms. Is this how unimportant the customer has becometo Pick n Pay. What disaster awaits me the next time I shop at Pick n Pay or should one rather shop elsewhere. I have been very patient but enough is enough and this is not about the money but about the safety shopping at Pick n Pay as well as customer service. I have always shopped at PnP but now.........