Non knowledge of products and bad customer service

<p>We had a incident a few weeks ago with this pick and pay, please ask store for details however this is new complain, we went to pick and pay greenstone to do our shopping 01/07/2017, before selecting our stuff i went to the customer service desk and ask will it be possible to use my pick and pay credit account if i just have my smartshopper number and not the card and the lady said yes, we continued our shopping upon paying when i showed them the number they said no i cant do that, so they called the same lady and she said i said i want to earn points and not use it to buy with my credit account ,i said no i told you i want to use my p&p credit account , she refused to admit she was wrong and didnt appologise for being wrong but instead blamed me, the cashier helping us had a bad attitude and was saying stuff in her african language but sorry for her we know different languages other than english ,she said in her own language that we wasting her time and must move,now does pick and pay condone ****** against any person, your staff doesnt even know what pick and pay credit is and after a few hours we had to leave everything because of your staff not knowing how to process or use the credit, further more we wanted to buy stuff that was on promotion but now we going to loose out , im willing to go buy again only if they give me everything i had at the same price? You should advise your staff to watch what they say in their own language as some people that is white and indian do talk their language.Sopick and pay what are we going to do?This was imbarrissing to deal with as your staff doesnt know the offers you give to people and also we waited there like we were wrong and could pay for the stuff but it was your staff not knowing how to do their job</p>