Non-existent support

I am writing to formally lodge a complaint regarding an extremely serious issue that has been met with unacceptable silence and inaction on your part.

More than R5000 worth of Pick n Pay grocery vouchers were *****ulently used without our authorization. I reported this matter through the appropriate channels, yet no one has responded to my report. In an attempt to get assistance, I have also repeatedly called your customer care line — no one answers.

This complete lack of response is deeply frustrating and entirely unacceptable. Pick n Pay claims to pride itself on delivering high-quality food and service, yet basic customer service and ***** support are clearly unavailable. How is a customer expected to trust your systems and continue shopping with you when security breaches are ignored and urgent concerns are not addressed?

I am demanding immediate assistance with this matter. This situation involves a significant amount of money and must be investigated and resolved without further delay.

If I do not have a response from you by tomorrow COB, I am reporting you to the NCC and Goods and Services Ombudsman.

This is unacceptable!