HB
Hennie B
1 reviews | Active since May 2019
09 Sept 2020, 09:24
Non existent service
No feedback and no further communication after initial automated response sent. Sent another email to a different department and got an email back asking for details of complaint and copy of till slip. This was more than three weeks ago. After numerous follow up phone calls and emails there has been no resolution of my complaint. I strongly suggest that the pick n pay brand not be supported. From what I have read and hear is that pick n pay sees one as not a customer but a money spender and could not care less about satisfaction.
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Replies (2)HB
Hennie B's updateReviewer Update
10 Sept 2020, 09:53That's an all fami**** reply. Those "will get back to you" reponses have been sent. As yet nothing has been done, as for the coffee club. An sms was sent on the day of joining and notification sent that I will be registered within 48 hours. I do not know how you calculate time but that time frame has long passed, three plus weeks ago.
Your brand is quick to reply when a bad review has been published but cannot communicate otherwise through the platforms set out to resolve problems.
I have absolutely no confidence that pick n pay and the abovementioned reply to me does nothing to convince me.
I have already switched over to another big brand company to do my shopping.
Pick n pay will need to go above and beyond to restore my confidence and trust that they care for customers and not just their money.
Your brand is quick to reply when a bad review has been published but cannot communicate otherwise through the platforms set out to resolve problems.
I have absolutely no confidence that pick n pay and the abovementioned reply to me does nothing to convince me.
I have already switched over to another big brand company to do my shopping.
Pick n pay will need to go above and beyond to restore my confidence and trust that they care for customers and not just their money.
HB
Hennie B's update10 Sept 2020, 09:53
Reviewer Update
That's an all fami**** reply. Those "will get back to you" reponses have been sent. As yet nothing has been done, as for the coffee club. An sms was sent on the day of joining and notification sent that I will be registered within 48 hours. I do not know how you calculate time but that time frame has long passed, three plus weeks ago.
Your brand is quick to reply when a bad review has been published but cannot communicate otherwise through the platforms set out to resolve problems.
I have absolutely no confidence that pick n pay and the abovementioned reply to me does nothing to convince me.
I have already switched over to another big brand company to do my shopping.
Pick n pay will need to go above and beyond to restore my confidence and trust that they care for customers and not just their money.
Your brand is quick to reply when a bad review has been published but cannot communicate otherwise through the platforms set out to resolve problems.
I have absolutely no confidence that pick n pay and the abovementioned reply to me does nothing to convince me.
I have already switched over to another big brand company to do my shopping.
Pick n pay will need to go above and beyond to restore my confidence and trust that they care for customers and not just their money.
HB
Hennie B's updateReviewer Update
17 Sept 2020, 09:08As mentioned above, the email reply is automated and sent to all. The 9th of September, pick n pay rep****. As yet nothing has been done. Pick n pay as s brand can clearly afford the bad reviews and customer loss through it.
Pick n pay is not on my recommendation list to anybody.
Well done pick n pay, you have lost a valued customer.
Pick n pay is not on my recommendation list to anybody.
Well done pick n pay, you have lost a valued customer.
HB
Hennie B's update17 Sept 2020, 09:08
Reviewer Update
As mentioned above, the email reply is automated and sent to all. The 9th of September, pick n pay rep****. As yet nothing has been done. Pick n pay as s brand can clearly afford the bad reviews and customer loss through it.
Pick n pay is not on my recommendation list to anybody.
Well done pick n pay, you have lost a valued customer.
Pick n pay is not on my recommendation list to anybody.
Well done pick n pay, you have lost a valued customer.