Non Existent Customer Service

I ordered a patio set on the 2nd December online. I was promised delivery within 5 days. within that period I got a call from Greenstone Branch telling me that the stock they had was damaged by rain and they could send me loose items. I rejected that. A week later after I followed up I got a call from a Daiyaan from customer services saying theres no stock at the supplier. I cancelled the order and requested a refund. The refund was promised within 7 days. After numerous emails to Roeleen Malgas the team leader at customer services I got apology upon apology but no refund. today is the 19th January 2026 and I have had no refund and nobody is willing to take responsibility to see this to its end. Apalling , and disgraceful service from Pick n Pay and all involved. I have been patient and afforded Pick n pay the opportunity to make a serivce recovery which could have made up for the failure in service delivery in the first place. All thats happened is that the service has become worse and has reached a point of now being irrecoverable.

Shame on the people involved that have not accepted the responsibility and accountability to see this to its end. Right now I am not sure if I will ever get refunded but I am confident that there will be a few emails back and forth justifying that someone is doing their job. One star is too much for this scenario.