1 reviews | Active since May 2022
Non-existant service for missing items
I placed an order on Pick 'n Pay ASAP! yesterday. My order was incomplete - it didn't come with the delivery (packing) slip and my order was short with 4x 2 liter milk bottles (which I paid for). I called the driver the moment I unpacked my bags and realised this. He responded that nothing was left behind in his car and that I needed to contact the shop in the morning when they re-opened. I logged an email query on the ASAP app last night. Today I called the call centre 3 x to try and follow up and after holding endlessly, the phone rings, sounds like it's going to be answered but there's no one on the other side of the line to talk to. It was only my 2nd order on the Pick 'n Pay ASAP app and I doubt that I will use it again. It didn't save me any time or money and just caused me admin and frustration. When things go wrong, you cannot get anyone to help you, and it seems like the customer service is non-existant. Please can someone get back to me with my query, and rectify this mistake. My order no ***, placed on 26 May. My email request number is 287266.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience and lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience and lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,